Delivery Policy & Delivery FAQ's

What are the delivery timings?

We don’t want to disturb our customers for delivery so we have fixed delivery timings.

Morning 6:00 AM to 9:00 AM

Find your order at your door before you get ready to prepare breakfast

Evening 6:00 PM to 9:00 PM

When you don’t want to go out after a tiresome day, your order will be at your door step!!!!!!

Once order placed cannot be cancelled, as our goods are perishable.
[ON PACKS THAT COINTAIN VEGETABLES ONLY]

What are delivery charges ?

We do not have any delivery charges even for small order’s in PCMC area. But yes for Express Delivery we will charge you ₹ 40 extra if the order value is less than ₹ 399
For regular customers, we provide weekly payments option If the delivery location is more than 5km away from the warehouse ,user will be charged ₹1 per kilometer

Express Delivery

We do have special delivery service too for those who want their order to be delivered on specific time as per their convenience. (Minimum order value should be ₹ 300 for free delivery OR pay ₹ 40 rupees delivery charge)

What is the cutoff time for placing order?

Order Timings

Next day morning delivery

Please place your order on phone , whatsapp or website before 4 PM

Same day evening delivery

Please place your order on phone , whatsapp or website before 2 PM


Where will be the delivery delivered?

The delivery will be delivered to the address given during checkout. No re-direction of products to other address under any circumstances (You can still call us to make small shifts or keeping your order with your neighbors ). Instant veggies shall not be responsible for damage to the product after delivery.


How can an order be canceled?

Order once placed cannot be changed or canceled online. \ sorry, you can't change or modify your order once it is placed.
We will contact the customer to confirm the order. If you want to cancel the order, you can do it within 30 minutes of placing the order by calling us.


InstantVeggies will consider order delivery as failed in which cases?

• Delivery not done due to wrong address
• Receipt not available
• Premise locked
• In case of floods/heavy rainfall/national bandh/any natural calamity, we reserve the right to reschedule the delivery for another date.


What are refund policies?

We garuntee you the lowest prices available! All the products listed on the Site will be sold at MRP unless otherwise specified differently . The prices mentioned at the time of ordering will be the prices charged on the date of the delivery. Although prices of most of the products do not fluctuate on a daily basis but some of the commodities and fresh food and vegetables prices do change on a daily basis. In case the prices are higher or lower on the date of delivery not additional charges will be collected or refunded as the case may be at the time of the delivery of the order.


What is the cut-off time for placing order?

Order Timings are given in preloaded slots


When will I receive my order?

Once the products are delivered, accepted as accurate and as per original order by you, there is no refund or exchange possible. To return items that are damaged or not as per the original order, please return the products to the delivery person along with a remark on the delivery receipt. Please contact customer service as per your convenience. Return/exchange will be accepted only within 12hrs of delivery. Please note that no exchange or refund on opened or used products. Please give us 48hrs to fulfil your request for exchange or return.


What is the cut-off time for placing order?

Order Timings are given in preloaded slots


When will I receive my order?

Once you are done selecting your products and click on checkout you will be prompted to select delivery slot. Your order will be delivered to you on the day and slot selected by you. If we are unable to deliver the order during the specified time duration we will notify you (this sometimes happens due to unforeseen situations).


How are the fruits and vegetables packaged?

Fresh fruits and vegetables are hand picked, hand cleaned and hand packed. We ensure hygienic and careful handling of all our products.


How are the fruits and vegetables weighed?

Every fruit and vegetable varies a little in size and weight. While you shop we show an estimated weight and price for everything priced by kilogram. At the time of delivery we weigh each item to determine final price. This could vary by 10% at maximum. Therefore if you have shopped for something that costs Rs. 100 per kg, and we delivery 1.5 kg of the product to you (eg cabbage, pineapple), you will still be charged a maximum of Rs. 110. In case the weight of the product is lesser than what you ordered, you will pay correspondingly less.


Delivery slot cannot be changed once the order is placed.


At the time of checkout while placing an order online, you will be provided with option for choosing delivery from the given timeslots. Following are the timeslots available for selection and their respective cut off timings while placing an order with us.

Morning 6:00 AM to 9:00 AM

Find your order at your door before you get ready to prepare breakfast

Evening 6:00 PM to 9:00 PM

When you don’t want to go out after a tiresome day, your order will be at your door step!!!!!!


In case of non-availability at your residence, our Delivery Expert will try reaching you on the registered mobile number. The order will accordingly be rescheduled only after getting a confirmation from your end.


How will the delivery be done?

We have a dedicated team of delivery personnel and a fleet of vehicles operating across the city which ensures timely and accurate delivery to our customers. you cannot change your delivery address after placing the order.


In case of a delay, our customer support team will keep you updated about your delivery.

On rare occasions, due to unforeseen circumstances, your order might be delayed. In case of imminent delay, our customer support executive will keep you updated about the delivery time of your order.


Will I be compensated in case of order delay

No, in such event of delay, our delivery team only will keep you updated about your delivery We will try to give you the best deals on our end if the order is too late or not delivered


How will the delivery be done?

We have a dedicated team of delivery personnel and a fleet of vehicles operating across the city which ensures timely and accurate delivery to our customers. you cannot change your delivery address after placing the order.


What is the cutoff time for placing order?

Order Timings

Next day morning delivery

Please Place your order on phone, whatsapp or website befor 4Pm.

Same day evening delivery

Please Place your order on phone, whatsapp or website befor 2Pm.